Delivery Information

Shipping and payment

Delivery in Kiev

Courier delivery in Kiev is carried out through the courier company NovayaPoshta, orders placed before 15.00 are delivered within the next day, the delivery cost is from UAH 30 (at new mail rates), payment in cash upon receipt to the courier (we pay the COD commission).

Pickup from warehouses of New Mail is possible with payment upon receipt, the next day after placing the order. There are already about 250 warehouses in Kiev in all districts of the city. The cost of delivery to the new mail warehouse is 30 UAH.

Delivery in Ukraine

New MailNew Mail (recommended) - delivery to the warehouse of this transport company in your city within 1 day. Delivery cost from 30 UAH. Payment upon receipt (cash on delivery 20 UAH + 2%) or by prepayment (no commission). List of branches on the website More than 2500 points of delivery are available throughout Ukraine. When placing an order before 15.00, the parcel is dispatched on the same day.

UkrPochtaPostochnaya delivery (UkrPochta) - Ukrainian postal service, sending parcels only 100% prepayment. Delivery time is 3-6 days. Postal delivery is free, and is possible to all settlements of Ukraine. Please, when choosing postal delivery, do not expect a notification from the mail, they are very often lost, please contact the mail on the day agreed with our manager.

Courier deliveryCourier delivery across Ukraine - Courier delivery to all major cities of Ukraine with cash on delivery is possible. Delivery is carried out through the transport company "NovayaPochta". Delivery time - 2 days, cost from 40 UAH.

To receive a parcel, be sure to have your passport and bill of lading number with you.

Delivery within the CIS

Postal delivery across the CIS countries. Delivery time is 5-10 days. By prepayment in any way convenient for you, FREE SHIPPING on all orders!

We send orders to: Russia, Ukraine, Kazakhstan, Belarus, Moldova, Georgia, Azerbaijan, Tajikistan and other CIS countries and the world.

Comparison Table

 Terms Prepayment Cost Region

Courier delivery in Kiev 1 day no 40 UAH Kiev

Courier delivery in Ukraine 2 days no from 40 UAH list on the website NovayaPoshta

Postal delivery in Ukraine 3-5 days 100% 20 UAH all Ukraine

Postal delivery in the CIS 1-3 weeks 100% 200 UAH (10 $) Russia and the CIS

New mail 1 day no from 25 UAH list on the site New Mail

Packing Orders

Parcels are packed in cardboard boxes or courier bags and sealed with branded tape with the logo and contact information. Each item is carefully packaged to avoid any damage. We also respect all aspects of confidentiality and none of the employees of the postal and courier services will know about the contents of the parcel.

We pack courier orders in non-transparent plastic bags, which can be used repeatedly for our own purposes.

Purchase returns

When carrying out our activities, we are guided exclusively by the legislation of Ukraine. You have the right to exchange goods of good quality within 14 days, excluding the day of purchase. A good quality product is subject to exchange if it has not been used for its intended purpose and its presentation is preserved. In accordance with the Resolution of the Cabinet of Ministers of Ukraine N 172 of March 19, 1994, there is a list of goods that are not of proper quality and cannot be exchanged and returned: nreg = 172-94-% EF, such product groups from our catalog as:

Intimate goods


Cosmetics and perfumery

If the size doesn't fit?

Returns and exchanges of underwear are not possible, only the exchange of goods from the CLOTHING and FOOTWEAR category is possible. We consider the buyer's request for an exchange of goods and within 5 days we make an exchange of goods or give a reasoned refusal, if the exchange is not possible. Goods that have become unusable as a result of their incorrect use are not subject to exchange and return.

For courier delivery, check the goods on the spot! In case of inoperability or inadequate quality of the goods, you have the right to refuse the order without paying for the delivery, but if the size does not fit or you do not like the goods, you pay the courier 40 UAH compensation.

We also remind you that the minimum order amount is 90 UAH, orders less than this amount are not accepted.